FAQs

Frequently Asked Questions – Find Quick Answers to Common Inquiries About Our Products and Services

Product Basics
Shipping & Delivery
Order & Payment
Returns, Refunds & Issues
Customer Support

Product Basics

Shipping & Delivery

Do you ship internationally?

Yes, we offer worldwide shipping.
Your available shipping options will be shown at checkout.

What are the estimated delivery times?

Typical delivery timeframes:

  • US : 7–10 business days

Shipping time may vary during holidays or peak seasons

How can I track my order?

You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.

My tracking is not updating — what should I do?

Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.

What should I do if my package is delayed?

Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.

Order & Payment

What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit Cards

  • PayPal

  • Secure checkout options provided at payment page

Can I change or cancel my order after placing it?

Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.

Why was my payment declined?

Common reasons include:

  • Incorrect billing details

  • Insufficient funds

  • Bank security blocks
    Try another payment method or contact your bank for verification.

How do I use a discount code?

Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.

Returns, Refunds & Issues

What is your return policy?

Unopened products may be eligible for returns within the allowed timeframe.
Due to hygiene and safety, opened products cannot be returned.
Please check our Refund Policy for full details.

Can I return an opened product?

For health and hygiene reasons, we cannot accept returns on opened or used products.

What if my order arrives damaged or leaking?

Please contact us within 48 hours with photos of the issue.
We will arrange a replacement or another suitable solution.

What if I receive the wrong item?

If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.

When will I receive my refund?

Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.

Customer Support

How do I contact your customer service?

You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, color advice, or product questions.

How quickly will I get a reply?

Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.